Refund policy
A clear, fair purchase guarantee
The founding launch can use a 30-day refund period, subject to exclusions you publish clearly before checkout.
30-day software refund period
Customers may request a refund within 30 days of the original software-license purchase by contacting billing support with the order number and reason for the request.
Services
Completed setup, consulting, migration, custom development, expedited support, and other performed services are generally non-refundable except where required by law or expressly agreed in writing.
Abuse and exclusions
Refunds may be denied for fraud, repeated purchases and refunds, license abuse, chargeback misuse, violation of the terms, or requests made after the published period.
How to request a refund
Email billing@example.com with the customer name, order number, website, and reason. Replace this placeholder before launch.
Have the final policy reviewed for the laws governing your transactions.